Question 1

How can I reach the OFRI support team?

Accepted Answer

You can contact us through our support form on this page or email us directly at our customer support mail. We usually reply within 6 hours.

Question 2

I placed an order. Who do I contact for updates?

Accepted Answer

For order-related questions, shipment status, or tracking issues, simply message us on this page or email us with your Order ID. We’ll help you with the latest update.

Question 3

Can I change my address or phone number after placing an order?

Accepted Answer

Yes, but only if the order is not shipped yet. Contact us immediately with your Order ID, and we’ll update the details if possible.

Question 4

How do I request a return or exchange?

Accepted Answer

You can reach out through the Contact Us form or email us.
 Send your order ID, photos of the product, and your reason. Our team will guide you through the process.

Question 5

I received a damaged or wrong product. Who should I contact?

Accepted Answer

Contact us immediately with a photo or video and your Order ID. We’ll resolve it quickly through replacement or support assistance.

Question 6

Can I contact OFRI for bulk or wholesale orders?

Accepted Answer

Yes. For bulk purchases or business inquiries, use the Contact Us section or email us at (ofrikicks@gmail.com) ((ofrikicks@gmail.com)), and our team will respond with details.

Question 7

Do you reply on Instagram DMs?

Accepted Answer

Yes, but email or the Contact Us form is faster and more reliable for order-related issues.

Question 8

How can I track my order if I don’t receive a tracking link?

Accepted Answer

Message us with your Order ID, and we’ll send you the tracking link manually.

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